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Call.No
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Title
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Publishing
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Author
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ISBN
|
Record.No
|
|
1
|
|
|
|
HD62.15
.S3
|
TQ Manager : A practical guide for managing in a total quality organization
|
California, [ United States ] : Jossey-Bass Publishers , 1993
|
Schmidt, Warren H
|
|
30725
|
|
2
|
|
|
|
RT1
.N8
|
The nursing clinics of North America
|
Philadelphia, [ United States ] : W. B. Saunders Company , 1995
|
|
|
31396
|
|
3
|
|
|
|
HD62.15
.T6
|
Total quality management
|
New Jersey, [ United States ] : Prentice Hall , 1995
|
Bestrfield, Dale H
|
|
33063
|
|
4
|
|
|
|
HD62.15
.T6
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Quality in action : 93 lessons in leadership, participation and measurement
|
New York, [ United States ] : John Wiley and Sons , 1992
|
Townsend, Patrick L
|
|
34066
|
|
5
|
|
|
|
HD62.15
.S2
|
TQM simplified : A practical guide
|
New York, [ United States ] : McGraw-Hill, Inc. , 1996
|
Saylor, James H
|
|
34087
|
|
6
|
|
|
|
HD62.15
.T6
|
Total quality management : a cross functional perspective
|
New York, [ United States ] : John Wiley and Sons , 1996
|
Rao, Ashok
|
|
35773
|
|
7
|
|
|
|
TA190
.M3
|
Managing quality
|
New York, [ United States ] : Prentice Hall , 1994
|
|
|
41165
|
|
8
|
|
|
|
HD62.15
.O2
|
Total quality management
|
Oxford, Boston, [ United Kingdom ] : Butterworth-Heinemann , 1989
|
Oakland, John S.
|
|
43903
|
|
9
|
|
|
|
HD62.15
.QU3
|
Quality management handbook
|
Oxford, Boston, [ United Kingdom ] : Butterworth-Heinemann , 1992
|
|
|
43944
|
|
10
|
|
|
|
G156.5
.H47
QU3
|
Quality issues in heritage visitor attractions
|
Oxford, Boston, [ United Kingdom ] : Butterworth-Heinemann , 2001
|
|
|
44050
|
|
11
|
|
|
|
HD62.15
.H3
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Area activity analysis : aligning work activities and measurements to enhance business performance/H. James Harrington, Glen D. Hoffherr, Robert P. Reid, Jr
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New York, [ United States ] : McGraw-Hill, Inc. , 1999
|
Harrington, H. J
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0071347038
|
87901
|
|
12
|
|
|
|
CD:
339
|
Area activity analysis : aligning work activities and measurements to enhance business performance/H. James Harrington, Glen D. Hoffherr, Robert P. Reid, Jr
|
New York, [ United States ] : McGraw-Hill, Inc. , 1999
|
Harrington, H. J
|
|
88026
|
|
13
|
|
|
|
TS155
.Qu3
|
Quality and operations management
|
Oxford, [ United Kingdom ] : Elsevier/Focal press , 2008
|
|
9780080552361
|
93105
|
|
14
|
|
|
|
TS155
.S6
|
Operations management/Nigel Slack, Stuart Chambers, Robert Johnson
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Essex, [ United Kingdom ] : Pearson Education Limited , 2007
|
Slack, Nigel
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0273708473
|
93106
|
|
15
|
|
|
|
HD62.15
.S7
|
The benchmarking book : A how-to-guide to best practice for managers and practitioners/Tim Stapenhurst
|
Oxford, [ United Kingdom ] : Elsevier/Butterworth-Heinemann , 2009
|
Stapenhurst, Tim
|
9780750689052
|
95851
|
|
16
|
|
|
|
HD62.15
.O2
|
Total quality management : text with cases/John S. Oakland
|
Amsterdam, [ Netherlands ] : Elsevier / Butterworth-Heinemann , 2003
|
Oakland, John S.
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0750657405
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95924
|
|
17
|
|
|
|
HF5415.5
.T4
|
Service is front stage : positioning services for value advantage/James Teboul
|
New York, [ United States ] : Palgrave Macmillan , 2006
|
Teboul, James
|
0230006604
|
97910
|